User Experience Services


Optimize current system

Provide a design audit, which involves running through the current state of the product and providing actionable feedback for immediate or future releases/revisions.  Identifies potential profitable opportunities!


Interaction dEsign

Design wireframes for optimized productivity, supporting prioritized workflows.  This is highly interactive with the software team, and can uncover profitable opportunities, through streamlining user workflows.


Usability Testing

Create formative usability studies to down select concepts,  test effectiveness, and keep the team on track.  This involves : recruiting, scheduling, developing protocol, conducting study, and writing report.  For medical companies, this can be done In accordance with FDA guidance.


Persona Development

Utilizing observation and subject matter experts, archetypes are built to clearly outline user motivations, expectations and frustrations. With the development team aligned, the team can move forward with clear 'design by objective' decision making. This is also called understanding USER NEEDS.


Journey Map Creation

Create a visual interpretation from the users perspective, of their task/day/job.  This work can highlight opportunities that companies can leverage. This is also called USER STORIES.


Visual Design

Create User Interaction patterns, develop visual style concepts, and apply final visual design to wireframes allows for consistent user experience. This includes developing icons and creating style guide.


Although our client is the market leader, we had Connect Design do research that lead to highlighting product opportunities, and improvements in their next product. Our client was very pleased with the work